Job Description
What You’ll Do
• Repair maintain, troubleshoot, and service electrical charging infrastructure using skills and tools that range from computer diagnostics to basic electrical tools
• Maintain detailed and timely documentation for repairs and installations
• Coordinate with third parties/vendors for the flawless execution of projects
• Ensure that all services and projects are delivered on-time, within the scope, and within budget
• Ensure resource availability and allocation to satisfy the service requirements of our clients
• Manage a detailed service plan to monitor and track progress
• Measure charging infrastructure performance using appropriate tools and techniques
• Report and escalate to company management as needed
• Represent the company at client locations with the highest standards of professional conduct
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Attend conferences and training as required to maintain proficiency
• Perform other related duties as assigned
Your Experience and Capabilities
• 2+ years of electrical, EV or related work experience in a client-facing role
• Associate’s degree or certificate in electrician-related field
• General knowledge of charging, automotive, and/or vehicle systems
• Hands-on experience in either electrical, mechanical, or other related field service experience; experience with electrical and mechanical troubleshooting
• Enterprising, self-starter attitude
• Adaptable to the changing dynamics of start-up business strategy
• Proven working experience in service operations
• Excellent client-facing and internal communication skills
• Detail-oriented, resourceful, diligent, and able to operate independently with limited supervision (completing assigned work accurately and in a timely manner)
• Intermediate level computer skills (including MS applications)
• Good driving record demonstrating the ability to safely operate a motor vehicle
• Ability to rent a vehicle and clear TSA security with proper ID if needed
• Associates Degree or higher in an applicable technical field is desirable
• ASE or other applicable certification is desirable
• Commercial Driver's License or ability to obtain is desirable
Physical and Environmental Demands
Include but not limited to the following: lifting, bending, climbing, kneeling, reaching, sitting, standing, working from ladders, walking, working in extreme temperatures (cold/heat), confined quarters, excessive noise, and high voltage